Return & Exchange

Return & Exchange

 

Return/Exchange Order

You have the option to return or exchange within 7 days after receiving the products. If you decide to exercise your right of return or exchange, it is your responsibility to promptly return the products to us in their original conditions. Unless there is product quality problem, products are allowed exchange only once, and the exchange must be a product of the same style and the same color. Please note that we will not accept return/exchange if the returned products do not comply with below instructions.

  • The product is unworn and unwashed and meet the conditions for secondary sales;
  • The product is in its original, undamaged packaging, including any accessories or instruction booklets, along with the completed return label and the original packing list;
  • The product is complete, e.g. both items of a pair must be returned;
  • The product is sent back within the stated return/exchange period.

 

Please note that underwear, socks, swimwear and selected limited edition products are not supported for return/exchange, except for flawed or with any quality defects.

Please also note that return/exchange can only process online for purchases made on our website, any return or exchange products at our physical stores is not allowed.

 

Exchange Process

In order to initiating a product return/exchange, kindly contact our customer service for specific procedures. For exchange order, once you have dropped off the return, we will initiate your exchange order. A confirmation email containing the next steps for your exchange will be sent to you. We will process the exchange once we have received the returned product. The newly exchanged item will be sent to the delivery address on the original order. If there is any change in the delivery address, please let our customer service know in advance.

For your own protection, it is recommended that you obtain proof of return when sending the product back to us.

 

Return/Exchange Delivery and Postage Instructions

For return/exchange without quality problem, the cost of postage to return the product is borne by you. Please note that we only accept the returned product by delivery with traceable mailing, non-traceable delivery will not be accepted. We recommend that you insure your package for safe return to us, and you are requested to declare the full value of the shipment to the courier company so that you are completely protected if shipment is lost or damaged in transit. If you choose not to insure or declare the full value of the returned product, you will be responsible for any loss or damage to the product during shipping. We are not responsible for any risk of damage to, or loss of the product upon return.

 

 Email: cshk@k-swiss.com